In response to departmental changes, ACR sought to refine its focus and address increased demands. To enhance efficiency, ACR engaged TIME Systems for project support, business strategy development, and executive program oversight. As operational challenges arose, ACR was prompted to seek TIME’s expert solutions. Specific needs identified included project and task management, technical research, writing and editing, and document coordination. TIME Systems provided crucial support in these areas, ensuring ACR’s ability to navigate complexities and maintain optimal efficiency.

TIME Systems executed a technology-focused project for the FAA’s Office of Civil Rights (ACR) to enhance business processes. Collaborating with program managers, we identified key factors and operational definitions related to information and technology impacting ACR. This resulted in the development of Standard Operating Procedures and strategic measurement tools, culminating in a dashboard for executives and managers to monitor organizational health through key performance indicators.

We offered technology implementation coaching to facilitate the integration of technology into new work practices. TIME Systems crafted a technology performance roadmap and implemented SharePoint best practices in
reengineered business processes.

Building on this success, we expanded our services to support ACR in obtaining ISO 9001 certification. This involved developing ACR’s Quality Manual, defining training requirements, providing Quality Management Services Auditor Training, and assisting in managing Quality Processes. The team successfully passed the Stage 2 Audit, receiving a recommendation for Certification by the Auditor to the Certifying Body with no non-conformances.

“[The QMS Support Team’s] support to me and the project has been invaluable. We certainly would not be at this point without [their] help on so many levels.” – FAA Program Manager